Who is this article for?

Learners who want to learn how to log in to the Academy.

Account Credentials will be required.

Welcome to Ideagen Academy, the eLearning solution for Ideagen products. This guide covers everything you need to know about signing in to Academy.

1. Logging in to Academy
2. Unable to Login
3. No Welcome Email
4. Forgotten Password

1. Logging in to Academy

1. When your Academy account is created you will receive a welcome email from admin@ideagenacademy.com.
2. The email will include your Academy username (usually your email address), password, and a sign in button.
3. Click the Sign In button or go to https://www.ideagenacademy.com to log in.

4. Enter your username and password from the welcome email and click Sign In.

Note: If it is the first time you have logged into the Academy, you will be prompted to enter a new password.

2. Unable to Login

If you see the error message below when trying to log in, it means that your organisation has ran out of user license's. You can either wait for a short time and try to log in again, or speak to your Academy Administrator.

3. No Welcome Email

If you did not receive your welcome email, firstly check your junk email spam folder. If you are still unable to find the email, you can request to reset your password. To do this, follow the Forgotten Password instructions below.

4. Forgotten Password

If you have forgotten your password, or have not received your welcome email, you can request to reset your password.

To do this:

1. Go to ideagenacademy.com
2. Click the forgot login details link below the Sign In button on the left.
3. Enter your username (if you know it), or your email address and click Send.
4. You will receive an email with a temporary link to reset your password.
5. Click the Reset Password button.

The Academy will open and you will be prompted to create a new password.

Note: The Reset Password link will only be valid for 24 hours.

If you do not receive a new email from the Academy, it may be that your organisation uses a customised URL. Contact your Academy Administrator who will be able to provide you with the URL and/or a new password.

5. Further Reading

• Understanding the Academy Home Screen
• Understanding My Account Details