Notification FAQs
Who is this article for?Users who want to learn more about notifications.
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Explore the ins and outs of notifications with our comprehensive FAQs guide. From understanding notification settings to troubleshooting common issues, find answers to your questions and make the most out of your digital alerts.
- When is the "Training Not Completed" Message Sent?
- Can I resend an Email Notification to a User?
- Further Reading
1. When is the "Training Not Completed" Message Sent?
If you activate this message, then each learner is sent a reminder email approximately every seven days if they have not completed any course assigned to them. For example, if the user last completed a course on the 1st April, then they will be sent an email on the 8th April if they have not completed all courses assigned to them.
The email will contain a list of all the courses they have not yet completed. The frequency / recipients of this message cannot currently be edited.
2. Can I resend an Email Notification to a User?
Yes, branch administrators are able to resend email notifications to users. To do this, click the Notifications button on the dashboard and select the History tab to see a list of notification emails which have been recently sent:
Find the notification you require and in the Operations column, click the mail button to resend the email.