General FAQs
Who is this article for?Userswanting to learn about general queries.
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Explore the General FAQs for Ideagen Academy to find quick answers to common questions and gain insights into navigating the platform seamlessly. This article addresses a range of topics, providing essential information for an enhanced learning and administrative experience.
- Why can't I see all the options on my home screen?
- What happens to data after I delete it?
- Why don't I have a training plan?/Why is the Academy not recording my course completion?
1. Why can't I see all the options on my home screen?
Your home screen dashboard will display the options available to you based on your user type, for example, basic Administrators have fewer options than Professional ones, and instructors are only shown a list of courses they've been given access to manage.
Note: Basic Academy customers do not have access to many of the Academy features or any of the Professional courses. If you would like to upgrade to Professional, please contact your Ideagen Account Manager.
2. What happens to data after I delete it?
Any users, courses or lessons you delete in the Academy will be moved to the Archive area of the Academy which you can access from your home screen dashboard.
If you update existing units within your courses, the previous versions of the content will be retained on a temporary basis only. Previous versions (listed under the View Older Versions menu option) will be cleared from the Academy on a regular basis.
3. I'm an administrator - why don't I have a training plan? Why is the Academy not recording my course completion?
If you've been added as an administrator, you'll be able to add users, set training plans, view courses and create content. However, unlike learners, you won't have a training plan. Therefore, if you want to take courses and update your training plan, you will need to create a separate learner account. You can then map your accounts together and access both accounts using one set of login details. See Users and Mapping Accounts for more information.