Course FAQs
Who is this article for?Administrators wanting to learn about creating and managing courses.
Administration Access is required.
Navigate the Course FAQs for Ideagen Academy to find quick answers and insights tailored to your course-related inquiries. This resource offers clarity on various aspects, from enrollment and progress tracking to assessment details, ensuring a smooth and informed learning experience.
- Why can't I edit a course?
- Is there a file size limit when uploading content?
- Can I reuse the same file across multiple courses?
- How do I add a lesson to a course?
- How do I update the content in my existing courses?
- Can I change the image I’ve added to a course?
- I have created some courses using the H5P editor option. Where can I get help?
- Why can't I set my unit to complete automatically or with a button?
- How can I structure my courses so they look like the Q-Pulse courses?
- Why has the language of my course changed?
- I'm trying to upload a zipped folder of eLearning content to the Academy but it's not working.
- Further Reading
1. Why can't I edit a course?
Generally, courses are owned by the user that created them and can only be edited by that user. If you did not create the course, you cannot edit it. If you did create the course but are still unable to edit it, contact our support team.
2. Is there a file size limit when uploading content?
There is a 100MB limit when uploading new content to the Academy. To avoid exceeding your upload limit with video files, for example, you should upload the video to a hosting site (e.g. YouTube or Vimeo) and add the content as a URL to your course. See Adding URLs & Files to Units for more information.
Your data limits may also be exceeded if you regularly update your course content by uploading new files - see the suggested tips in Updating course content. Additional storage can be purchased if required via your Ideagen Account Manager.
3. Can I reuse the same file across multiple courses?
To reuse content across multiple courses efficiently, use the cloning feature in Ideagen Academy:
- Go to the course where you want to add the same content, choose Clone Unit from the Add Content menu.
- Select the course with the desired unit, and click Clone.
- To keep updates synchronised, check the Retain relationship with original content box; otherwise, leave it unchecked for independent unit changes.
For more details, refer to Cloning a Unit.
4. How do I add a lesson to a course?
You can use the Lessons Library to add a lesson to a course.
- To do this, go to the course dashboard, click Add Content.
- Select Go to lessons library.
- In the lessons library, click the Add Lesson button, enter a name for the lesson and an optional description then click Add.
- Once complete, the new lesson will be added to the course and you will be taken to the course dashboard.
5. How do I update the content in my existing courses?
When you update the content of a course and wish to upload a new version of the file to the Academy, always use a different file name for the updated file. This will prevent the old file from being used inadvertently and avoid the incorrect file from being deleted.
Note: Be mindful that previous versions of content are not stored in the Academy, but retained on a temporary basis only. Previous versions (listed under the View Older Versions menu option) will be cleared from the Academy on a regular basis.
6. Can I change the image I’ve added to a course?
Yes, you can change the image of a course you have added to the Academy at any time.
- To do this, go to the course dashboard and select the Properties tab.
- Click on the image.
- Select the new image in the file explorer dialog box and click Open.
- Use the Crop Image pop up box to crop / adjust the size of the image.
- Click Crop.
- If you are satisfied with the image, click Update.
- If you are not satisfied with the image, click the crop icon and repeat the process.
Note: If you did not create the course, you will not have permission to edit the image.
7. I have created some courses using the H5P editor option. Where can I get help?
Please note that Ideagen do not support the H5P editor. To access tutorials and help on creating H5P content, go to h5p.org.
8. Why can't I set my unit to complete automatically or with a button?
If the unit contains SCORM/TinCan content, the How to complete it setting will be set to None by default because SCORM/TinCan content can have its own progression rules.
9. How can I structure my courses so they look like the Ideagen courses?
The Ideagen courses uses a structure of lessons and units within the courses as described in our recommended Course Structure.
- To add a lesson to a course, use the Lessons Library.
- Go to the course dashboard, click Add Content and select Go to lessons library.
- In the lessons library, click the Add Lesson button, enter a name for the lesson and an optional description then click Add.
- Once complete, the new lesson will be added to the course and you will be taken to the course dashboard.
Tip: If you already have units in the course, you can move them into specific lessons when in edit mode.
10. Why has the language of my course changed?
If you edit a course that was created by another admin in your organisation who has a different default language against their profile, then this can cause the language of the course to change as well. Therefore, where possible, you should only edit courses that you have created yourself.
11. I'm trying to upload a zipped folder of eLearning content to the Academy but it's not working.
There are several different applications that let you create SCORM-compliant eLearning software, such as Adobe Captivate or Articulate Storyline. These applications let you export a zipped file of eLearning that you can add as a course unit. However, if you create the zipped folder yourself (e.g. by zipping an output folder), then it will create a folder within the zipped folder. To zip it correctly, they need to open the folder and select all the files (including any sub-folders) then zip that. Alternatively, use the "zip" option contained in the eLearning creation application.